Analytics Stopped Working

#584937
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    Hello,

    Upon initial installation, analytics were working on my site. However, they have since stopped. In the error log I see “not tutor order” dating back to 5/10, but I’m unsure what that means. What else should I be looking at?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For initial troubleshooting, please follow these steps:

    If you do not see any data inside your Analytics module, this guide might help you.

    A. Pre-check List

    1. You should not be using any other Google Analytics plugin.

    2. Update to the latest version of Rank Math plugin

    3. Ensure that you are logged in to your account:
    rank math member area

    4. Disconnect and reconnect your account from inside WordPress:
    reconnect rank math account

    B. Refresh Tokens

    1. Please delete RankMath’s app from here:

    https://myaccount.google.com/permissions

    remove rank math app

    2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    Allow all the permissions on the next screen.
    tick all checkboxes

    4. Let the process complete, which might take around 30 minutes.

    5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.
    Rebuild Index for Analytics

    6. Please check if the data shows up here:
    /wp-admin/admin.php?page=rank-math-analytics#/
    analytics data

    If that does not help, please paste the data from here:
    WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button
    system info

    We really look forward to helping you.

    Thank you.

    Anonymous

    2 years, 4 months ago

    Rank Math free

    Unfortunately, that didn’t help. 

    
### rank-math ###

version: 1.0.116
database_version: 1
plugin_plan: Free
active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, woocommerce, content-ai, instant-indexing, role-manager, redirections, local-seo, 404-monitor
refresh_token: Token exists
permissions: 
	Search Console: Given
rank_math_404_logs: 8 KB
rank_math_redirections: 1 KB
rank_math_redirections_cache: 1 KB
rank_math_internal_links: 452 KB
rank_math_internal_meta: 12 KB
rank_math_analytics_gsc: 478 KB
rank_math_analytics_objects: 4 KB
rank_math_analytics_inspections: 105 KB

### wp-core ###

version: 6.2.2
site_language: en_US
user_language: en_US
timezone: America/New_York
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 405
dotorg_communication: true

### wp-active-theme ###

name: Sydney Child (sydney-child)
version: 1.53.1546994889
author: aThemes
author_website: https://athemes.com
parent_theme: Sydney (sydney)
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, automatic-feed-links, title-tag, menus, html5, post-formats, custom-background, align-wide, block-templates, custom-header, infinite-scroll, woocommerce, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
theme_path: /home/refikogm/public_html/wp-content/themes/sydney-child
auto_update: Disabled

### wp-parent-theme ###

name: Sydney (sydney)
version: 2.23
author: aThemes
author_website: https://athemes.com
theme_path: /home/refikogm/public_html/wp-content/themes/sydney
auto_update: Disabled

### wp-mu-plugins (1) ###

Health Check Troubleshooting Mode: author: (undefined), version: 1.9.0

### wp-plugins-active (39) ###

AddFunc Head & Footer Code: version: 2.3, author: AddFunc, Auto-updates disabled
All In One WP Security: version: 5.1.9, author: All In One WP Security & Firewall Team, Auto-updates disabled
Child Theme Configurator: version: 2.6.2, author: Lilaea Media, Auto-updates disabled
Contact Form 7: version: 5.7.7, author: Takayuki Miyoshi, Auto-updates disabled
Disable XML-RPC-API: version: 2.1.4.8, author: Neatma, Auto-updates disabled
Elementor: version: 3.13.4, author: Elementor.com, Auto-updates disabled
Elementor Pro: version: 3.13.2, author: Elementor.com, Auto-updates disabled
Embed Google Photos album: version: 2.1.7, author: p****@i******, Auto-updates disabled
Flamingo: version: 2.4, author: Takayuki Miyoshi, Auto-updates disabled
Folders: version: 2.9.2, author: Premio, Auto-updates disabled
Google Photos & Picasa Viewer: version: 3.2.3, author: Cheshire Web Solutions, Auto-updates disabled
GTM4WP: version: 1.16.2, author: Thomas Geiger, Auto-updates disabled
Head and Footer Scripts Inserter: version: 4.52, author: Space X-Chimp, Auto-updates disabled
Head Meta Data: version: 20230227, author: Jeff Starr, Auto-updates disabled
Health Check & Troubleshooting: version: 1.6.0, author: The WordPress.org community, Auto-updates disabled
Insert Pages: version: 3.7.7, author: Paul Ryan, Auto-updates disabled
LiteSpeed Cache: version: 5.4, author: LiteSpeed Technologies, Auto-updates disabled
Login or Logout Menu Item: version: 1.2.2, author: cartpauj, Auto-updates disabled
Mailchimp for WooCommerce: version: 2.8.3, author: Mailchimp, Auto-updates disabled
MC4WP: Mailchimp for WordPress: version: 4.9.5, author: ibericode, Auto-updates disabled
Quiz And Survey Master: version: 8.1.7, author: ExpressTech, Auto-updates disabled
Rank Math SEO: version: 1.0.116, author: Rank Math, Auto-updates enabled
Really Simple SSL: version: 7.0.3, author: Really Simple Plugins, Auto-updates disabled
Spotlight - Social Media Feeds: version: 1.5.2, author: RebelCode, Auto-updates disabled
Spotlight - Social Media Feeds (Premium): version: 1.5.2, author: RebelCode, Auto-updates disabled
Sydney Toolbox: version: 1.24, author: aThemes, Auto-updates disabled
Tutor LMS: version: 2.2.1, author: Themeum, Auto-updates disabled
Tutor LMS Elementor Addons: version: 2.0.7, author: Themeum, Auto-updates disabled
Tutor LMS Pro: version: 2.2.1, author: Themeum, Auto-updates disabled
UpdraftPlus - Backup/Restore: version: 1.23.4, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
WooCommerce: version: 7.7.2, author: Automattic, Auto-updates disabled
WooCommerce Blocks: version: 10.3.0, author: Automattic, Auto-updates disabled
WooCommerce Payments: version: 5.9.1, author: Automattic, Auto-updates disabled
WooCommerce PayPal Payments: version: 2.0.5, author: WooCommerce, Auto-updates disabled
WooCommerce Shipping & Tax: version: 2.2.5, author: WooCommerce, Auto-updates disabled
WooCommerce Stripe Gateway: version: 7.4.1, author: WooCommerce, Auto-updates disabled
WP-Client: Private Post Types: version: 1.6.4, author: WP-Client.com, Auto-updates disabled
WP Rollback: version: 1.7.3, author: GiveWP.com, Auto-updates disabled
Zoho Mail: version: 1.4.9, author: Zoho Mail, Auto-updates disabled

### wp-server ###

server_architecture: Linux 2.6.32-954.3.5.lve1.4.90.el6.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.4.33 64bit
php_sapi: litespeed
max_input_variables: 2000
time_limit: 1500
memory_limit: 1024M
max_input_time: 1500
upload_max_filesize: 1024M
php_post_max_size: 1024M
curl_version: 7.87.0 OpenSSL/1.1.1p
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.5.20-MariaDB-cll-lve-log
client_version: 10.5.18-MariaDB
max_allowed_packet: 524288000
max_connections: 500

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/refikogm/public_html/wp-content
WP_PLUGIN_DIR: /home/refikogm/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 1024M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
    Jeremy

    2 years, 4 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Analytics Stopped Working’ is closed to new replies.