Cannot save Divi page when RankMath plugin is enabled

#584233
  • Resolved Anonymous
    Rank Math free

    When i try to save DIVI page and RankMath plugin is enabled, there is an error. Console says server error 500. I am attaching a log from RankMath plugin.

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  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    I just disabled the instant indexing. Because that is what causes the problem.

    Hello,

    Thank you for contacting us and sharing your solution with us. We’re glad to hear that you have fixed the issue by disabling the instant indexing feature.

    If you want to use the instant indexing feature without causing any errors, you may need to do some troubleshooting steps to find out the source of the conflict. You can follow this guide from Rank Math to check for plugin conflicts.

    Please let us know if you have any questions or feedback about Rank Math or the instant indexing feature. We’re always happy to help. Thank you for choosing Rank Math.

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