Hello,
Thanks for contacting us and sorry for the inconvenience caused.
Please follow this guide to remove Rank Math App from your Google account and reconnect it with all the required permissions to fetch the details from your GA and GSC accounts: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token
Let us know how that goes. Looking forward to helping you.
Hello
I removed Rank Math App from my Google Account and reconnectet it with all permissions bur it still doesn’t work.
Hello,
Please make sure that you’ve connected the correct Google account and not connecting to Google Search Console via a domain property but rather a URL prefix and that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).
If the issue still persists then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’ve checked your site and the properties are still not showing under the drop-down.
If the Analytics property is not getting saved, please try using Google Chrome (Incognito mode) or another chromium-based browser upon reconnecting to save those settings.
We have seen this in the past happening when people were using Safari on macOS or the Firefox browser, so if you are using any of these combinations, the data might not get saved.
Also, please choose the property https://domain.com/ and not the sc:domain.com upon connecting your site.
The URL-prefix property also helps keep your sitemap in sync with Google Search Console as we submit it automatically for you. In addition, the domain property won’t work correctly on some sections of the Analytics module such as the IndexStatus.
Let us know how this goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
