Issues with RankMath analytics: all metrics show zero.

#582025
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    Subject: Issue with RankMath Metrics Showing Zero despite Google Analytics and Search Console Integration

    Dear RankMath Support Team,

    I hope this message finds you well. I am writing to report an issue with RankMath’s metrics on my website, despite successfully connecting it with Google Analytics and Search Console.

    I have diligently followed the integration process, ensuring that my website, https://negociosgestionados.com/, is properly connected to both Google Analytics and Search Console. However, I have encountered a persistent problem where all RankMath metrics consistently display zero values.

    To resolve this issue, I have made several attempts to identify the cause and implement potential solutions. I have thoroughly reviewed the configuration settings, verified the tracking code installation, and checked for any conflicting plugins or settings that could affect RankMath’s functionality. Unfortunately, these efforts have not yielded any positive results.

    It is important to note that both Google Analytics and Search Console are successfully gathering and displaying accurate metrics for my website. However, RankMath’s metrics remain stagnant, showing zero values across all tracked data points.

    I kindly request your assistance in resolving this matter. I value the comprehensive features provided by RankMath and believe that accurate metrics are essential for optimizing my website’s performance. I would greatly appreciate any guidance or steps I can take to rectify this issue and ensure that RankMath’s metrics accurately reflect the performance of my website.

    Please let me know if you require any additional information or access to my website’s backend for further investigation. I am more than willing to provide any necessary details to facilitate the troubleshooting process.

    Thank you for your prompt attention to this matter. I look forward to your assistance in resolving the issue.

    Best regards,

    Alex Montaño
    https://negociosgestionados.com/
    [sensitive information]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Great

    2 years, 4 months ago

    Hi Alex,

    Thank you for contacting Rank Math support.

    We’re sorry to hear that you’re having an issue with Rank Math’s metrics on your website. We appreciate your efforts in trying to resolve the issue by yourself.

    Looks like there is a problem with the connection between Rank Math and Google Analytics or Google Search Console. This could be caused by various factors, such as expired tokens, incorrect property selection, conflicting plugins, or server issues.

    To troubleshoot this issue, please follow these steps:

    • Disconnect and reconnect your Rank Math account from Rank Math > Dashboard > Help
    • Disconnect and reconnect your Google Analytics and Google Search Console account from Rank Math > Analytics > Settings
    • Make sure you have selected the correct Google Analytics property and Google Search Console profile for your website
    • Clear your site’s cache and browser’s cache
    • Check if there are any errors or warnings in Rank Math > Status & Tools > System Status > Rnk Math. Specifically make sure you’re seeing exactly this: https://i.rankmath.com/i/jXZjCy

    Learn more about how to solve these issues here:

    After following these steps, please wait for a few hours and see if the metrics start showing up in Rank Math. If not, please let us know and we’ll investigate further.

    We apologize for any inconvenience caused by this issue. We hope to resolve it as soon as possible.

    Thank you for your cooperation and patience.

    Anonymous

    2 years, 4 months ago

    Rank Math free

    Hi,

    Thank you for your response and for sharing the instructions provided by RankMath support. I appreciate your assistance in troubleshooting the issue.

    I would like to inform you that I have followed all the steps outlined in the instructions to resolve the problem. I disconnected my Rank Math account, as well as my Google Analytics and Google Search Console accounts, and then reconnected them as instructed. I ensured that the correct Google Analytics property and Google Search Console profile were selected for my website. Additionally, I cleared both my site’s cache and my browser’s cache to eliminate any potential caching issues.

    Despite diligently following these steps, the issue persists, and RankMath metrics continue to display zero values. I have also taken further measures, including completely uninstalling the RankMath plugin, clearing the website’s database to remove any traces of the plugin, and then reinstalling it. Unfortunately, these efforts have not resolved the problem.

    I kindly request your continued assistance in resolving this matter. I have a strong belief in the capabilities of RankMath and its ability to provide accurate metrics for optimizing my website’s performance. Therefore, I am eager to resolve this issue and ensure that RankMath’s metrics accurately reflect the performance of my website.

    Please let me know if there are any additional steps or troubleshooting measures that I can undertake. I am more than willing to cooperate and provide any necessary information or access to facilitate the resolution process.

    Thank you for your understanding, cooperation, and patience. I look forward to your prompt response and a resolution to this issue.

    Best regards,

    Alex Montaño

    Great

    2 years, 4 months ago

    Hello,

    Thank you for getting back to us.

    To help you resolve this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Ready, you already have the access data. Thank you

    Rakibuzzaman Siam

    2 years, 3 months ago

    Hello,

    It looks like the temporary login access you’ve shared is expired and it is redirecting to your home page. Please extend the temporary login URL at least for one week so that we can check the issue further for you.

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Issues with RankMath analytics: all metrics show zero.’ is closed to new replies.