RankMath Plugin Conflict with Cookie Banner (Illow)

Hello,

Thank you for contacting us again. We’re sorry that you’re experiencing this issue with our plugin. We appreciate your cooperation and patience as we try to find a solution for you.

First of all, can you please confirm what specific error you’re getting from the cookie banner when Rank Math is active? You can use imgur.com/upload to share screenshots.

That said, to be able to help troubleshoot this we’ll need to see your debug log to understand what is causing the error on your website. The debug log is a file that records any errors or warnings that occur on your site. It can help us identify and fix the problem faster.

To share your debug log with us, please follow these steps carefully:

• Open your wp-config.php file. You can find it in the root folder of your site, usually in /public_html/ or /www/.
• Before the line that says /* That’s all, stop editing! Happy blogging. */, add this code:

  // Enable WP_DEBUG mode
  define( 'WP_DEBUG', true );
  
  // Enable Debug logging to the /wp-content/debug.log file
  define( 'WP_DEBUG_LOG', true );
  
  // Disable display of errors and warnings
  define( 'WP_DEBUG_DISPLAY', false );
  @ini_set( 'display_errors', 0 );

  This code will enable the debug mode and create a debug.log file in the /wp-content/ folder of your site.

• Go to your website and try to perform the action that caused the error again. This will trigger the error and generate the debug.log file.
• Go to the /wp-content/ folder of your site and look for the debug.log file. It should contain some information about the error that occurred.
• Send us a copy of the debug.log file. You can use a service like wetransfer.com to upload it and share the link with us.

We hope these instructions are clear and easy to follow. If you have any difficulty or questions, please let us know. We’re here to help you.

Thank you for using Rank Math.

Hi there,

We appreciate your prompt reply.

However, we still need some more information from you to help you with this issue. The screenshot you sent us shows your browser console log, but that’s not what we asked for. We need your website’s wp-debug log file, which is different. Please follow the steps we gave you earlier to send us the file.

We also need to see how the cookie banner is working (or not working) when Rank Math is enabled. Can you please send us some screenshots and/or screencasts of the problem?

Thank you for your understanding and cooperation.