Godaddy Firewall is blocking Rankmath changes.

#581329
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    Changes are not saving. There is a firewall that’s blocking the changes. Hosting support team is asking for an IP address from the plugin to whitelist the plugin. Is there any IP address available? If so where can we find it or if not how can we resolve this issue?

    I’m attaching their email response in the Sensitive Data field.

Viewing 1 replies (of 1 total)
  • Md. Sakib Khandaker

    2 years, 4 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
     
    In order to resolve this issue, please try whitelisting the Rank Math REST Routes that are being blocked on your firewall. 

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

    You may try following the link below to learn how you can whitelist Rank Math REST Routes in GoDaddy Website Firewall:
    https://in.godaddy.com/help/allow-access-to-a-file-or-folder-that-shows-an-access-denied-security-warning-32305

    And here’s how you can whitelist Rank Math REST Routes in Sucuri:
    https://rankmath.com/kb/how-to-whitelist-rank-math-in-sucuri/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Godaddy Firewall is blocking Rankmath changes.’ is closed to new replies.