I am very angry

#580298
  • Resolved Anonymous
    Rank Math free

    I am very angry
    I am so angry where did my paid subscription go.
    This makes me angry and makes me not participate again with you.
    The dashboard says I’m not your subscriber.
    I have been a subscriber for about ten months.
    Do you have a problem or are there operations taking place in secret?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Anonymous
    Rank Math free

    Order ID: RANKMATH220704-6982-59445
    Order Created: July 04, 2022
    Paid In Full: July 04, 2022

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Your subscription went nowhere. The issue is that you mistakenly logged in to the wrong account, as we were able to locate your PRO subscription under the email: Please refer to the email address added in the sensitive data section.

    Do you want us to merge both of your accounts?

    So that you can operate all of your websites under a single Rank Math account.

    If so, please share the preferred email address on which you’d like to use your account.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I am very angry’ is closed to new replies.