Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the Content AI credits with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate that account?
Looking forward to helping you.
Hello,
Please share the screenshot showing the receipt or order number from FastSpring.
You can also share the email address you have shared upon purchasing the plugin.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
