I purchased 250 AI credits but can’t access them.

#578568
  • Resolved Anonymous
    Rank Math free

    Hi,

    I purchased 250 AI credits but they aren’t linking to my wordpress Rank Math.

    The email I used to purchase them was a***@a*******************

    And the website is adamblakefitness.com

    Can you help me please?

    Adam

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    We can confirm that the 225 Content AI credits you purchased is credited to your account.

    Please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits.

    Once you’re logged in to the correct account, please head over to your Rank Math > Account > Website or visit this URL:
    https://rankmath.com/my-account/websites/

    Check if you are able to see the correct remaining credits. See my screenshot below for reference:
    credits

    If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
    disconnect
    reconnect

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
    refresh credits

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I purchased 250 AI credits but can’t access them.’ is closed to new replies.