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On 5/11/23, I bought additional AI credits for our Rank Math app. The credit card we have on file with you is under our owner’s name, Steven Schmidt. The last 4 digits of the card are in the sensitive area below.
Today I was editing a blog, and AI is blocked because it says I need more credits. It appears the credits that I purchased did not get applied.
Our website is http://www.LaLaDaisy.com
My name is Robert Newton and my email is in the sensitive area below, and Steven’s email is also in the sensitive area below.
Please let me know what to do.
Robert Newton
Director of e-Commerce
R**@a********
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Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits? If so, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/
Check if you are able to see the correct Content AI credits.
If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOwAfter doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Let us know how that goes.
Thank you.
The ticket ‘I bought more AI credits but the app says I still need more’ is closed to new replies.