Rankmarth Redirect have problem

#575653
  • Resolved Anonymous

    2 years, 5 months ago

    Rank Math free

    Dear rankmath supported team,
    I’m using redirects but found the problem by accident.
    URLs with prefixes like “.html”, “.aspx”, or similar when redirecting will not be possible. However when removing these prefixes everything is normal.
    https://i.imgur.com/nZVSUNJ.jpeg

    This is an issue Rankmath needs to investigate and fix.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    The .html or .aspx are redirecting fine upon testing. You can also refer to the screenshot attached in the sensitive data section.

    Could you please check this one with your web host if they are serving .html or .aspx URLs which may prevent the redirects from Rank Math?

    Let us know how this goes.

    Thank you.

    Anonymous

    2 years, 5 months ago

    Rank Math free

    I can send infomation login to my website you can check again problem?
    I used NginX

    Rakibuzzaman Siam

    2 years, 5 months ago

    Hello,

    Sure! Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section so that we can check the issue further for you.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rankmarth Redirect have problem’ is closed to new replies.