Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
For initial troubleshooting, please check your site’s configuration if there are some PHP values that are too low and which you should increase. You can get in touch with your web host and ask them to set the following values (if not yet):
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Thank you for responding. I wanted to forward the login data, so I created an extra account. Gave this account all WP permissions and opened the incognito internet browser. Much to my surprise, I can use the Rank Math SEO tool in the WP page editor. After this I logged in incognito with my own account and it also appears to be possible. But this only works in incognito screen. How can this be solved?
Hello,
Please clear your browser cache. You can follow this guide for how to do it in Chrome browser: https://support.google.com/accounts/answer/32050
Hope that helps. Please let us know if you have questions.
Thank you for your response. I believe I have resolved the issue myself. I had already gone through all possible options, from rolling back versions to deleting all databases in RankMath. I think it got resolved somewhere along the way, but it wasn’t immediately visible due to browser cache. Thank you for your prompt responses.
Best regards, Jorn
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.