problem sesion

#574163
  • Resolved Anonymous

    2 years, 5 months ago

    Rank Math free

    good afternoon, I do not know what happens to my account, but I can not log in and I can not connect rankmath PRO in the domain, my mail is [moved to sensitive data section 1] and the domain is [moved to sensitive data section 2], the system does the process, but my session does not enter, I have almost a year with the subscription and it is the first time this happens to me

Viewing 7 replies - 1 through 7 (of 7 total)
  • Jeremy

    2 years, 5 months ago

    Hello,

    Thank you for reaching out to us.

    The account you mentioned was currently banned because you may have logged in from sanctioned country or region.

    We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.

    We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.

    We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.

    If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.

    Thank you for your understanding.

    Anonymous

    2 years, 5 months ago

    Rank Math free

    Good morning, Yeremy, thank you very much for answering. I am in Venezuela and I do not understand why this has to affect me because the sanctions issued are against the politicians of my country and I am not a politician and my domain is not political, apart from the fact that I make my payment with you and everything worked normally, if you applied a policy then give me my money back

    thank you so much

    Uzair

    2 years, 5 months ago

    Hello,

    We are very sorry but to meet our legal and financial compliances, we have to follow the laws and that is why we have stopped accepting users from US-Sanctioned countries. This is nothing against you personally or your website – it is just that we are following the rules.

    As requested, we have refunded the purchase. It will reflect in your payment source in 5-7 Business days.

    Hope you understand.

    Anonymous

    2 years, 5 months ago

    Rank Math free

    good morning, unfortunately I still don’t understand why you are proceeding against me, but I can’t do more, however I want to know how to get my account deleted since the annual payment renewal is activated and how is it clear if I don’t receive the service from you I don’t have to pay, but since I can’t access my account, which is (j********@g********), I can’t remove the annual automatic renewal that has been active for about 10 months when I purchased it.

    It is good to make it clear that my domain is hosted in the USA and my credit card is also from another country, I do not understand why the blockade!

    but please, I would appreciate it if you could provide me with the endorsement indicating that you are never going to charge a single dollar more on my credit card!!

    thank you
    joaquin moreno
    jvr1401.com

    Miguel

    2 years, 5 months ago

    Hello,

    As we mentioned before, we are complying with the sanctions imposed on the country of Venezuela from where you accessed this account hence the refund of the purchase.

    Also, you won’t be charged any longer for the subscription.

    Don’t hesitate to get in touch if you have any other questions.

    Anonymous

    2 years, 5 months ago

    Rank Math free

    WONDER? To ask for money there is no policy of restrictions?

    Hey Inversiones,

    I just found out that you cancelled your Rank Math subscription, and I can’t help but wonder…

    What can I do to make Rank Math your preferred SEO plugin?

    Rank Math is already more feature-rich than other SEO plugins, and we offer better customer support. I figure the reason you decided to cancel is because of the price?

    What if I lower the price further for you?

    I am offering you (for a limited time) a whopping 17% discount on Rank Math PRO for a lifetime.

    There is a catch, though. You only have 7 days to claim the discount, after which the offer will be gone forever.

    Go here to reactivate your account and claim this discount now!

    Here are the benefits at a glance that you will get with this deal:
    1. Discounted price of JUST $49/year
    2. Renews at JUST $49/year
    3. Free 25 Content AI Credits instead of 15
    4. Track 1,000 Keywords instead of 500
    5. Comes with a 30-day money-back guarantee
    6. 100% Satisfaction
    7. Once in a lifetime offer!

    I hope to see you back!

    To your success,
    Bhanu Ahluwalia

    WONDER? To ask for money there is no policy of restrictions?

    Good morning, I hope this email is read by someone who can give me a certain answer, I have canceled my SUBSCRIPTION that is PAID (CANCELED) because my subscription can not the system does not let update, I appreciate the attention in the following, I want to know what happens with the money that CANCEL I lose ?, on the other hand they will charge me in the future automatically because I can not enter my account to cancel The automatic renewal that is activated

    Lic. Joaquin Moreno
    +584143954094
    Inversiones JVR 1401, C.A:
    www,jvr1401.com
    j********@g********

    Nigel

    2 years, 5 months ago

    Rank Math business

    Hello,

    You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    Regarding the marketing email that offered you a discount to resubscribe to Rank Math PRO. We are sorry for the confusion caused by the message. It is an automated email which cannot distinguish between unsubscribes due to sanctions and other unsubscribes.

    To stop receiving marketing emails please unsubscribe from them in your email inbox.

    Hope that helps. Please let us know if you have questions.

    RankBot

    2 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘problem sesion’ is closed to new replies.