Double XML Sitemap

Hello,

Thank you for your query, and we are so sorry about the trouble this must have caused.

The default sitemap generated by WordPress is typically found at example.com/wp-sitemap.xml.

However, when you install and activate Rank Math, it generates its sitemap at example.com/sitemap_index.xml.

To ensure a smooth transition and avoid conflicts, Rank Math automatically creates a 301 redirect from the default WordPress sitemap URL to the new Rank Math sitemap URL.

The issue you are facing could be due to a few reasons:

1 . A conflict with another plugin or your current theme.
2 . A misconfiguration in your server settings.
3 . The presence of another active plugin that is also generating a sitemap.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), lets check for a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well:

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We hope that helps, and please don’t hesitate to get in touch if you have any other questions.

Thank you.

Hello,

You can use s******@r*********** email address and put any First & Lastname.

Once done, please add the login details in the sensitive data section.

Looking forward to helping you.

Thank you.