Need to replace RankMath Pro on bought site with my licence

#573372
  • Resolved Anonymous
    Rank Math free

    Hi, I recently purchased a website that has RankMath Pro already installed, however I think its analytics aren’t working properly. How do I replace that program with my own RankMath Pro licence without losing all my settings and functionality (eg redirects)?

    Thanks,

    Rachelle

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  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please share the email address which you used to purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?

    Back to the issue, you can replace the Rank Math PRO account on this website by heading over to WordPress Dashboard > Rank Math > Dashboard > Help, and from there disconnect and reconnect with your Rank Math PRO account.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    Regarding the analytics issue, you can follow this guideline and see if that helps to resolve the issue: https://rankmath.com/kb/delete-old-analytics-data/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Need to replace RankMath Pro on bought site with my licence’ is closed to new replies.