Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
Hello,
It looks like you are using Russian payment methods. Unfortunately, our legal and payment compliances bar us from accepting payments from US-Sanctioned countries. This is nothing against you personally but because of the laws we have to abide by – we are unable to accept your payment.
Sorry once again.
I use Turkish Bank and cards
Hello,
Are you using any VPN or Proxy while purchasing Rank Math?
If so, please turn off the VPN or Proxy to see if that helps.
You may also try using a different browser to see if that works for you.
Looking forward to helping you.
Thank you.
Hello,
Can you please try using a different credit card instead?
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
