Credits Bought with Wrong account

#570068
  • Resolved Anonymous

    2 years, 5 months ago

    Rank Math free

    Hello,

    I currently have a RankMath Pro Account with another account T**************@g********

    and I accidentally bought AI Credits and made a new account (this one). How can I transfer the credits?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    2 years, 5 months ago

    Hello,

    Thank you so much for getting in touch.

    We can transfer the purchased credit to the correct account or to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    Anonymous

    2 years, 5 months ago

    Rank Math free

    Hello Princess,

    if you could please transfer to t**************@g******** – That is my account

    and if you could please even close this account, that would be great, thank you

    Princess

    2 years, 5 months ago

    Hello,

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits.

    Once you’re logged in to the correct account, please head over to your Rank Math > Account > Website or visit this URL:
    https://rankmath.com/my-account/websites/

    Check if you are able to see the correct remaining credits. See my screenshot below for reference:
    credits

    If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
    disconnect
    reconnect

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
    refresh credits

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    2 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Credits Bought with Wrong account’ is closed to new replies.