Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
For any of the support moderator to take a closer look at the settings we would request you to please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
This will allow any of the available support moderator to look int the issue and investigate further in a speedy way.
Please be assured that it is completely secure and only our support staff has access to that section.
If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists while all plugins are disabled in troubleshooting mode, please record a video screencast using a tool like Loom and share the screencast link here.
The problem is happening only in one post, all my other posts are fine so I don’t believe it is a conflict with other plugins. Can you suggest another solution?
You haven’t tried this, possibly because you believe the issue is not due to a plugin conflict since it only affects one post.
Although your assumption may be correct, we recommend performing the conflict test as the first troubleshooting step.
If you need clarification on the steps in the article, we would be more than happy to assist you.
To allow us to investigate further and take a closer look, please edit the initial post in this thread and include your WordPress and FTP login information in the designated Sensitive Data section.
I understand that you may be hesitant to share your login details and would prefer to resolve the issue yourself.
Please rest assured that sharing this information is secure, as only our support staff can access that section.
We take the utmost care when handling your site.
If you’re concerned that we will resolve the issue without explaining the steps we took, please know that we will present our actions to fix the problem.
This way, you’ll understand what we did and have the opportunity to learn.
We hope that helps, and please don’t hesitate to get in touch if you have any other questions.
