Analytics

Hello,

Thank you for your query, and we are so sorry about the trouble this must have caused.

Please make sure that you have owner permissions on the email address you are using for the Google connection and then perform a reconnection by going to WordPress Dashboard > Rank Math > General Settings > Analytics and clicking the yellow “Reconnect” link at the top of the page.

If that does not help, please follow the steps below to create a troubleshooting log so that we can check the issue further:

Step #1.
First, add the following filter to your website:

add_filter( 'rank_math/analytics/log_response', '__return_true' );

Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

Step #2.
After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:

Step #3.
When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.

You can use a tool like dropbox for debug log files and share the generated links here.

As for the error log, please share the latest messages with us so we can advise further.

If you’re unsure about the steps, please add your FTP login information in the sensitive data section so we can check.

We hope that helps, and please don’t hesitate to get in touch if you have any other questions.

Thank you.

Hello,

Thank you for your reply. Don’t worry, you can still add Rank Math filters and code to your site without using Code Snippets. There are two alternative ways to do that:

• You can create a rank-math.php file in your theme’s (or child theme’s) folder and add the code there.
• You can also add the code directly to your theme’s (or child theme’s) functions.php file.

You can find more details and instructions on how to use these methods here: https://rankmath.com/kb/wordpress-hooks-actions-filters/#rank-math-php-file (see num 2 and 3).

We generally recommend the use of a child theme instead of the parent theme, as this will prevent you from losing the modified code and changes when you update your theme, which might affect your website negatively.

We also suggest that you contact the Code Snippets team and report the error you’re facing when installing their plugin. They may be able to help you fix it or provide an update.

Best regards