Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
I checked the URL you’ve shared and it seems like there’s no duplicate FAQ schema present in your page source code.
But Google is still finding duplicate FAQ schema and assuming this can happen due to caching issues.
Can you please try clearing your site, plugin, or any server-level cache to see if that resolves this issue for you?
Looking forward to helping you,
Thanks Sakib for getting back to me. I’ve just cleared the Cloudflare cache now.
Can you please have another look ?
Cheers,
Matthew
Hello,
I’ve checked your site using Google’s Rich Results test, and indeed you have a duplicate FAQ Schema being added by one of your plugins or active theme. Please refer to the screenshot attached in the sensitive data section.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Also, it seems that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Let us know how this goes.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for following up.
We have found the subscription using the email address I’ve attached in the sensitive data section.
You can log in using that email address as well to access the Rank Math PRO account.
Alternatively, we can merge both of your accounts so you can consolidate all of them into a single account. Please confirm which is your preferred email address in the sensitive data section and we will do the needful.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
