Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello – can you please tell me which email address was used? No one in my company seems to have done it, and we only have this installed in one website, and I’ve checked the website is currently not upgraded to any subscription.
I do intend to upgrade later, but I’m not sure what’s going on with this account at the moment.
I’m not sure what FastSpring.com is?
Thanks,
Pam
Hello,
Please share the last 4 digits of your credit card, so that we can locate the account from where the purchase was done.
I’m not sure what FastSpring.com is?
Rank Math doesn’t handle transactions directly, since we’ve partnered with FastSpring, a global full-service SaaS payments platform. Once you purchase anything from Rank Math, a receipt from FastSpring should be generated and sent to you.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thank you, if you can help me locate the account/email that would be great. So far none of us have received any receipt from FastSpring to confirm this. I’ve sent details on sensitive data.
Thanks,
Pam
Sorry not sure what this is relating to?
Hello,
We can check a PRO subscription was purchased on the 3rd of March using the email mentioned in the sensitive data section. It seems to belong to your company as your company’s staging site is connected to it. Can you please check and confirm?
Looking forward to helping you.
Hello – Thank you! I see it. I think the purchaser wasn’t aware of it’s use, and seems to not be linked to the plugin we currently have. Meaning that user isn’t an admin. How do I link that purchase to our staging server?
Thanks,
Pam
Hello,
Thank you for following up.
To link your website with your Rank Math Pro account, you need to follow these simple steps:
- Go to rankmath.com/my-account and download the Rank Math Pro plugin. Make sure that you are logged in with the same email address that you used to purchase Rank Math Pro.
- Go to the website that you want to use Rank Math Pro features on and install & activate the Rank Math Pro plugin you just downloaded. Make sure to leave the free plugin activated.
- Go to Rank Math > Dashboard > Help in your WordPress dashboard and click on the “Disconnect Account” button. This will unlink your website from the old Rank Math account.
- Click on the “Connect” button and sign in with your Rank Math Pro account credentials. This will link your website with your Rank Math Pro account and enable all the premium features.
Please let me know if this solved your issue or if you have any other questions or concerns. I’m happy to assist you further.😊
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
