Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
[moved to sensitive data section]
Can you at least install the free version for me ?
The paid version (agency) is managed by a Fiverr freelancer.
Hello,
Unfortunately, we can’t help you with any PRO-related request as we need to verify the purchase bu since you requested to install just the Free plugin, we can happily do that for you.
However, the login information you shared is currently not working. Can you please add the correct username/password in the sensitive data section so we can help you with your request?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
