Editor Rank Math doesn´t open

#555481
  • Resolved Anonymous

    2 years, 7 months ago

    Rank Math free

    Since the last update the “windows” rank math in the editor wordpress does not open, still close as something prevents prevents to open. I do not see the meta option, title, etc … it’s the first time it happens that: I use range for many years

Viewing 4 replies - 1 through 4 (of 4 total)
  • Sandeepan Kumar

    2 years, 7 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please make sure that all the plugin and themes are updated. We recently updated our plugin as well. Once all the plugins / themes are updated, do check if that resolves the issues.

    If not, then please do a theme / plugin conflict troubleshooting. We’ve guide to help you on how to do the troubleshooting: https://rankmath.com/kb/check-plugin-conflicts/

    Let us know how it goes.

    Thank you

    Anonymous

    2 years, 7 months ago

    Rank Math free

    Update to all versions. Nothing change. What can be prevents open windows option¿? o css ¿? JS¿? how i cna detect the problem. I repeat you : first time happen since i use rank.

    Anonymous

    2 years, 7 months ago

    Rank Math free

    and also if problem continue next week. How i can change in database directly desciption, titles etc… a new post/product until come back this Rank math windows. becasue when i create new post, product doesn´t see anything…

    Rakibuzzaman Siam

    2 years, 7 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Editor Rank Math doesn´t open’ is closed to new replies.