Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Please make sure all the plugin / themes are updated to the latest version. Then please try to run the troubleshoot if there’s any conflict between theme / plugin. You can follow the steps as mentioned here: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how it goes and were you able to find any conflicting plugin.
Looking forward to helping you.
I received an update from Elementor support, who stated the following.
“The Rankmath SEO plugin seems incompatible with the latest Elementor Hosted version, 3.13.0”
Since RankMath is incompatible with Elementor 3.13, the SEO tab disappears.
RankMath works fine with Elementor 3.12; if rolled back to that version, I can see the SEO tab.
Elementor support stated that it is up to RankMath to make their plugin compatible with Elementor version 3.13.
Kindly advise.
Hello,
To further investigate the issue, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have paused Elementor updates, and when you login through my credentials to edit the homepage through Elementor, you can see the SEO tab/panel.
However, if you update the Elementor plugins to their latest versions, the SEO tab/panel disappears.
I have taken a full backup of my site.
Hello,
We’ve replicated the issue on our testing environment as well. I’ve forwarded the issue to our development team to look into it.
We’ll notify you as soon as we hear anything from the development team.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
