Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
This is because you’ve XML declaration error on your sitemap.
This is usually caused by whitespace in your theme code that is breaking the sitemap generation. In your case, not only sitemap, but also for any other URLs on your site, the blank lines are added in the source code.
This might be added by a blank line/space in your wp-config.php file or your theme’s functions.php file. Here’s a link for more information:
https://rankmath.com/kb/fix-sitemap-issues/#xml-text-declaration
You can get in touch with your web host for assistance checking your website files for you.
Also, make sure your cache is disabled as it is highly likely that the cache is interfering with the working of Sitemap functionality of Rank Math.
Besides, it seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Looking forward to helping you.
Thank you.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
The error you’re receiving is due to blank line being inserted in the sitemap index. This might be added in your wp-config.php file or your theme’s functions.php file. If there is no such blank space in your wp-config.php or functions.php file. So, in most cases it’s caused due to theme / plugin conflict. Would you please do the troubleshooting as per guide here: https://rankmath.com/kb/check-plugin-conflicts/
You can read more about the issue here: https://rankmath.com/kb/fix-sitemap-issues/#xml-text-declaration
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
