THE RANK MATH TAB IS NOT DISPLAYED

#554791
  • Resolved Anonymous
    Rank Math free

    HI, i have a problem with rankmath, the tab doesn’t display. I updated the plugin and everything but it doesn’t work. Could you please let me know what to do??
    the website is http://www.productovegano.net.
    Many thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    When clicking on the drop arrow, it didn’t show the Rank Math settings means there’s a conflict between theme / plugin. Would you please run the conflict test as per this article : https://rankmath.com/kb/check-plugin-conflicts/

    We have identified this and our developers are currently investigating the issue. Please follow the above troubleshooting guide first and if you were unable to find any conflicting plugin / theme, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Please use s******@r*********** to create the temporary login URL.

    Looking forward to hearing back from you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    It looks like we are blocked:

    If you have a country-specific block in place, please whitelist the below IP so we can log in and check the issue:
    3.142.166.180

    Looking forward to helping you.

    Anonymous
    Rank Math free

    Hello,
    I’ve downloaded a plugin to whitelist the IP (it’s the first time I’ve done this). I think I’ve done well.
    Thank you so much

    Hello,

    We’re still having difficulties in accessing the website.

    Please whitelist or open access to countries India, Portugal, and the Philippines to investigate this issue on your site.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘THE RANK MATH TAB IS NOT DISPLAYED’ is closed to new replies.