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Dear RackMath,
I am writing to inform you that I recently purchased 50 credits of Content AI Via paypal, but unfortunately, it is not showing up on my website. I would appreciate it if you could look into this matter and resolve the issue as soon as possible.
Thank you for your prompt attention to this matter.
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Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Yes, we can see you purchased 50 AI credits. Please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits.
Once you’re logged in to the correct account, please head over to your Rank Math > Account > Website or visit this URL:
https://rankmath.com/my-account/websites/Check if you are able to see the correct remaining credits. See my screenshot below for reference:
If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
The ticket ‘My credite was added to website’ is closed to new replies.