Refund

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We can only see one (1) subscription under your account. You can also check from here: https://rankmath.com/my-account/subscriptions/

Can you please send us the transaction numbers of the purchase so we can look them up?

Looking forward to helping you.

Hello,

I have found the other purchase under p**********@g********. Can you please confirm this?

We can merge both accounts and issue a refund on the second one.

Yes, you can use the PRO version on unlimited personal websites that you own 100% and not a client website or a partnership with someone. A personal website can be a business, earn you money and you can even sell it to anyone but it needs to belong to you.

Please let us know which email to retain.

Looking forward to helping you.

Hello,

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

As of the month date, you won’t be able to access those PRO files in the member area on your p**********@g******** account.

To connect your personal website, navigate to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple PRO licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

Please do not hesitate to let us know if this doesn’t help or you have any followup queries.

Hello,

Please confirm if you want to merge your accounts and your preferred email address so you’ll have only manage one email address for your Rank Math account.

Looking forward to helping you.