Credits not showing and I upgraded to biz account

#553878
Viewing 3 replies - 1 through 3 (of 3 total)
  • Md. Sakib Khandaker

    2 years, 7 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits.

    Once done, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/

    Check if you can see the correct remaining credits. See my screenshot below for reference:

    credits

    If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

    Let us know how that goes. Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 7 months ago

    Rank Math free

    It seems I have two accounts. one is d***@C***************** and the other is spycommunitymedia.org. Can these be merged?

    Princess

    2 years, 7 months ago

    Hello,

    This account already uses the email address you provided and is connected to your website.

    Do you have another email address registered with Rank Math? Please provide the secondary email address and the preferred one. We can merge them for you.

    Looking forward to helping you.

    RankBot

    2 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Credits not showing and I upgraded to biz account’ is closed to new replies.