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I have rankmath pro…the registered email is i***@t*****************
But, when I purchased Content AI credits I used my personal paypal when checking out. And so the credits went there! What should I do?I dont understand how to use the credits. Can I transfer them to i***@t***************** from f*******@g********? I dont want to use my personal email for any of this.
But I still dont know how to use the credits.
In the email I received it said ‘Content AI Credits Package” and had a download but when I click on it it looks just to be the basic rankmath free wordpress plugin. is this correct? are the credits some how credited to this plugin download?
I dont want and cannot uplaod this plugin because the site I want to use the credits on is already registered for rankmath pro because I have unlimited sites on my i***@t***************** email account.
In any case, you can see villaamrita.com is registered on i***@t***************** thats where I want to have these credits.
please help me. thanks
Jon
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Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
I have added account details in the Sensitive Data Section.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
Regarding the question about adding a website on your account, you can disconnect your account by navigating to
WordPress Dashboard > Rank Math > Dashboard > Helpand then simply disconnect the account by clicking on Disconnect Account.
Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple PRO licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.
After that, you can see all your connected sites here: https://rankmath.com/my-account/websites/
Please do not hesitate to let us know if this doesn’t help or you have any followup queries.
Rank Math freeHello,
We have transferred the AI credits to i***@tri*******.com
Please make sure you’ve logged in to the account email mentioned above.
Once you’re logged in to the correct account, please head over to your Rank Math > Account > Website or visit this URL:
https://rankmath.com/my-account/websites/Check if you are able to see the correct remaining credits. See my screenshot below for reference:
If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Don’t hesitate to get in touch if you have any other questions.
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