Issue with Meta Box not displaying

#553231
  • Resolved Anonymous
    Rank Math free

    I have recently added Rath Math to one of my sites, and have an issue with the Meta Box not displaying. I do not have an issue with it on any other website I look after.

    Please can you advise what the issue might be? I have followed all of the KB and even deactivated the plugin. Here is a Loom video to show what I am seeing https://www.loom.com/share/a46cd0aafb6c4c558a8ad74af4bfaf71

    Thanks

    Jon

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please confirm if you’ve followed the steps from this guideline?
    https://rankmath.com/kb/check-plugin-conflicts/

    If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Thanks for the reply. I went through the whole process in Troubleshooting, and couldn’t find the conflicitng plugin. However the box was working when I had all of the plugins active – and when I came out of troubleshooting mode, it seem to be all fixed.

    Jon

    Hello,

    Glad that everything has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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