There are no RankMath Pro download files

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

I’ve checked your account, and you have only purchased the Content AI credits.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase the subscription so we can locate your account and verify it?

Looking forward to helping you.

Thank you.

Hello,

Unfortunately, the email address you shared is currently not registered in our system.

Can you please try retrieving the receipt from FastSpring.com instead? You may share the receipt in the sensitive data section.

We really look forward to hearing back from you. Thank you.

Hello,

Yes, we can see the 50 AI credits you bought. Please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits.

Once you’re logged in to the correct account, please head over to your Rank Math > Account > Website or visit this URL:
https://rankmath.com/my-account/websites/

Check if you are able to see the correct remaining credits. See my screenshot below for reference:

If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.