Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
You may follow the guide below to setup Rank Math breadcrumbs on your site:
https://rankmath.com/kb/breadcrumbs/
Looking forward to hearing back from you.
I can’t contact support from the site you gave me.
Your answer is not related to my concern. The form for fastspring.com is irrelevant to my main concern.
Hello,
You can enable the breadcrumbs to function on your website by going to your WordPress dashboard -> Rank Math dashboard -> Switch to Advanced Mode -> General Settings -> Breadcrumbs and pressing the option called “Enable breadcrumbs function” once you follow these steps; your breadcrumbs will be activated.
Here is an easy guide for you to follow: https://rankmath.com/kb/breadcrumbs/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
That was a simple way. I see that many times and doesn’t work on my end! That’s the main reason why I contact support!
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
