Index Now Fehler 403

#550772
  • Resolved Anonymous

    2 years, 7 months ago

    Rank Math free

    Hallo,

    Bei der sofortigen Indexierung bekomme ich immer den Fehler 403 angezeigt.
    Ich habe beide Vorschläge von Ihnen ausprobiert:
    1. change key
    2. .txt Datei mit key hochladen
    Beides hat nicht funktioniert. Wahrscheinlich habe ich einen Fehler gemacht.
    Ich habe es jetzt mehrfach versucht und hoffe auf Ihre Unterstützung.

    Beste Grüße,
    Renata

Viewing 5 replies - 1 through 5 (of 5 total)
  • Sandeepan Kumar

    2 years, 7 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Would you please confirm if you have followed this guide (https://rankmath.com/kb/fix-403-forbidden-error-indexnow/) and yet seeing 403 error when using Index Now?

    If yes, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    2 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    2 years, 7 months ago

    Hello,

    I’ve checked your site, and the API key is redirecting to your homepage.

    In this case, after creating the file, please ensure that it would open in a browser to fix this issue.

    If the file is not opening, then you may need to get in touch with your web host to check the file and make sure that it is accessible publicly.

    Here’s the section you may need to follow:
    https://rankmath.com/kb/fix-403-forbidden-error-indexnow/#num-2-2-check-api-key-location

    Let us know how this goes.

    Thank you.

    Anonymous

    2 years, 7 months ago

    Rank Math free

    Hallo,
    Danke für die Information.
    Allerdings komme ich da nicht alleine weiter.
    Deswegen haben Sie den Zugangscode zum Adminbereich meiner Seite bekommen. Können Sie bitte die nötigen Einstellungen übernehmen?

    Sandeepan Kumar

    2 years, 7 months ago

    Rank Math business

    Hello,

    As the issue explained by my colleague, I have created the txt file and uploaded to the root folder.
    Index API is now working. Please check sensitive data section for reference image.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you

    RankBot

    2 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Index Now Fehler 403’ is closed to new replies.