Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We don’t see an account associated with the email address you provided. It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
I never got an email at the address of my paypal account to forward a reciept from. Here is a link to my site with a page I made that is a picture of my reciept from Paypal.
https://bullcitywebdesign.com/rankmath/
This should show proof of purchase. My paypal email address is j*************@m********** the rankmath account is on j*************@g********.
Thanks for your help
Hello,
We appreciate you sharing the details.
We have moved the subscription to the email ID you are using to open this ticket. Please check and let us know if everything is working as expected.
In case you want to activate the PRO license on any of your websites linked to the free license, please follow this tutorial: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Do let us know what to do with the other account you have with us (from your other email ID). Should we just delete it?
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Perfect. Thanks for the assistance!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
