Unable to fix error PCLZIP_ERR_BAD_FORMAT (-10)

#550163
  • Resolved Anonymous

    2 years, 7 months ago

    Rank Math free

    Hello,
    I can’t update Rank Math PRO plugin because of this error:

    PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature

    I tried to fix it by following your guide: https://rankmath.com/kb/fix-pclzip-err-bad-format/
    But nothing changed. I also contacted the hosting provider, but they told me – related to point 1.3 of your guide – that we are utilizing less than half of the allocated inodes, so there aren’t problems of Storage space.

    Could you please help us in finding the problem and fix it? So that we will be able to upload the plugin.

    Thank you very much
    If possible I ask you to add to the reply of this ticket the email s*******@y*************, which is the one with the developer team.

    Thank you very much
    Best Reagrds

Viewing 3 replies - 1 through 3 (of 3 total)
  • Md. Sakib Khandaker

    2 years, 7 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version. Assuming you’ve purchased Rank Math PRO using a different email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Looking forward to hearing back form you.

    Thank you.

    Anonymous

    2 years, 7 months ago

    Rank Math free

    Hello,
    here is the receipt:[moved to sensitive data section]
    Wait for your kind response,
    Best Regards

    Reinelle

    2 years, 7 months ago

    Hello,

    The Rank Math PRO was applied to the email I’ve added in the sensitive data section. You can use that to log in to your paid Rank Math account as well.

    Alternatively, we can merge both of your accounts so you can consolidate all of them into a single account. Please confirm which is your preferred email address in the sensitive data section and we will do the needful.

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Unable to fix error PCLZIP_ERR_BAD_FORMAT (-10)’ is closed to new replies.