Social media share doesn’t work properly

#54422
  • Resolved Anonymous
    Rank Math free

    Hi,

    I started to use Rank Math on my new website, I set up everything without problems. After a while I did some changing in the homepage SEO description, also I change the social share pictures and info. I didn’t really checked if it was working well, because sort after I translated my website to multilingual with Translatepress and I also translated the SEO descriptions (I checked that Translatepress and Rank Math are fully compatible). It worked well for the social shares of the translated page, but it didn’t show the pictures for the default language and the description was the old one. I did realized that it is probably because of Traslatepress SEO addon plugin and I deactivated it – it didn’t help, so I removed it. It has been a few days now and nothing changed. When I share my website with the default czech language, the picture and description are the old ones. When I share the same page in english the picture and the text are correct – of course in czech. How can I quickly solve this issue? And also solve the compability so I can use Rank Math and Translatepress without conficting problems.

    Thank you!

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  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Just to be sure, are you using any cache plugin? If yes, did you empty the cache?

    Also, assuming you are using the latest version of all the plugins and the themes (please update if not yet), we should check if there is some conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Social media share doesn’t work properly’ is closed to new replies.