Unnecessary 404 Page redirects

#51361
  • Resolved Anonymous

    5 years ago

    Rank Math free

    Hey guys, I have rank math and another plugin installed called tests – which basically is a test the user can take part in.

    However, whenever the results are posted the page is redirected to a 404 error.

    The results page worked before the page was published – so for some reason when I published the page it has changed the URL and now rank math thinks the page doesn’t exist.

    Please help

    • This topic was modified 5 years ago by .
Viewing 12 replies - 1 through 12 (of 12 total)
  • Alberto

    5 years ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you add a link to the test in the Sensitive Data section so we can see it by ourselves?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous

    5 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    5 years ago

    Rank Math business

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    5 years ago

    Rank Math free

    I would require credentials to create a temporary password (email, name etc) thankyou

    Alberto

    5 years ago

    Rank Math business

    Hello,

    It is better to just use a temporal authentication link but in case you prefer to use the email, you can use the s******@r*********** email.

    Looking forward to help you.

    Anonymous

    5 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Pratik

    5 years ago

    Hello,

    Even after deactivating the Rank Math plugin, the page shows 404 error after completing the test. Why do you think Rank Math is causing the problem?

    Looking forward to helping you.

    Anonymous

    5 years ago

    Rank Math free

    Ok I will look further into this.

    THankyou

    Todd

    5 years ago

    Rank Math free

    Hi Kristian,

    Good to know.

    If you need help with anything else, please open a new support ticket here so we can help.

    We are always here for assistance.

    Anonymous

    5 years ago

    Rank Math free

    Hi guys thanks for helping. It was something from my side

    Alberto

    5 years ago

    Rank Math business

    Hello Kristian,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

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