Add or Upload file buttons not working

#49791
  • Resolved Anonymous
    Rank Math free

    I have tried to click the “Add or upload file” button under
    SEO Titles and Meta>Global Meta
    and
    SEO Titles and Meta>Social Meta

    Neither button is responsive.

    I have tried two different browsers, as well as incognito Mode.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    I have tested it by myself in my local installation but everything is working fine.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it might be a plugin conflict in your website so I have attached you a guide so we can determine if it is the issue.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Anonymous
    Rank Math free

    Thanks for the help.

    In case anyone else runs into this issue, it was the Yuzo – Related and List post plugin that was causing the error.

    Alberto
    Rank Math business

    Hello,

    I am glad you found the conflict and thank you for coming back here and sharing it to other users, I am pretty sure it will be really useful.

    Do you want I set this thread as solved? You will be able to ask us any other questions you might have in the future.

    Looking forward to help you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Add or Upload file buttons not working’ is closed to new replies.