Home page meta not showing correctly on Google

#49597
  • Resolved Anonymous
    Rank Math free

    Hello everyone,

    i have a a problem meta of the homepage not showing properly on google. I have followed all the steps described in tutorial : https://support.rankmath.com/reply/49428/.

    I had this problem one or two weeks ago, it seems to have been corrected, but not it’s now going back as before.

    Can you help me and explain why it’s doing that ? And how to correct it ?

    How can i join images to show you more precisely the problem ?

    Best regards

    • This topic was modified 5 years, 1 month ago by .
Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Kindly share the images via https://imgur.com/ or https://snipboard.io/ and we will be happy to help further.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous
    Rank Math free

    Hello,

    thank you here you can find the images describing the problem :

    https://imgur.com/a/7YFp8Si

    Alberto
    Rank Math business

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous
    Rank Math free

    Yes ok you can check the sensitive area.

    Anonymous
    Rank Math free

    Hello,

    now it is good as before.

    Hello,

    Thank you for contacting Rank Math today.

    I am glad that this is now resolved 🙂
    I think that Google took some time to crawl your site and update the changes.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    MAJ 19/05/2020 : same problem as before.

    Best regards

    • This reply was modified 5 years ago by .

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Home page meta not showing correctly on Google’ is closed to new replies.