Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The SEO tab works as expected on my end as shown below:
Could you please test this from a different browser.
Looking forward to helping you. Thank you.
i just tried both on Chrome and Opera. it doesnt work.
any specific browser i should try?
i tried disabling adblockers too, thought maybe that might be it. it doesn’t solve it.
Hi, i just tested different page and it works:
https://i.imgur.com/uSmap85.png
but it does NOT work on the store page/product page (were created with Elementor).
maybe that could help you figure out what’s wrong.
or, maybe im wrong and its not suppost to work there? any other way of doing SEO for product/store pages?
Please try this:
go to a product page (example this: https://zikit.store/product/מכנס-טייץ-בעיצוב-צבאי-מותניים-גבוהות-ב/)
Edit this page with elementor (click upper tooltab on elementor and edit product page https://i.imgur.com/U2kSOoH.png )
and check the SEO tab there please. it doesn’t work for me, let me know if it does for you.
Hi Ido,
It seems to be working fine for us:
I am not sure why it isn’t working for you but we are using Chrome to check.
anything you can do to figure this out then?
cant you guys debug it on my site or something? i realy dont know what to do nor how to figure out the source of this issue, i dont have wordpress/code knowledge.
but i tried Opera and Chrome, disabled adblockers/antivirus and what not, and it is still doesn’t work on some pages.
do you need access to my host account too, maybe?
let me know what do you need in order to check this out, i realy need help.
Hi Ido,
This is very odd, I am not sure how we can debug this on our end when it is working correctly for us.
Could you please perform a hard refresh on all your browsers to clear any cached JS & CSS files and check if the problem can still be reproduced?
I can also suggest that you test from a different computer and check if the issue will persist.
Let us know how this goes.
Hello,
It seems to be working fine on our end and seems like a browser issue.
Can you please try in some other browser?
I have added a video screencast from your website for the reference in the Sensitive Data section.
Or if there are any specific steps involved to reproduce the issue, please let us know.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
