500 Internal Server Error with Indexing API

#34601
  • Resolved Anonymous

    5 years, 2 months ago

    Rank Math free

    Please find the wp details. I request your help to fix indexing api on Rankmath plugin. Thanks

    • This topic was modified 5 years, 2 months ago by .
Viewing 12 replies - 1 through 12 (of 12 total)
  • Todd

    5 years, 2 months ago

    Rank Math free

    Hi Bhaskar,

    It seems like your website is facing some issues. Please try later or ask your web host and see what they say. They might need to increase the PHP memory limit and execution time. Please check with them.

    If that doesn’t help, please email me the error log so I can check the issue further.

    Looking forward to helping you. Thank you.

    Anonymous

    5 years, 2 months ago

    Rank Math free

    I am not a technical person. I can give you login credentials of wp account/cpanel.

    Todd

    5 years, 2 months ago

    Rank Math free

    Hi Bhaskar,

    Please talk to your web hosting provider and ask them to check this.

    This issue is likely coming from your server and your server provider will check the logs to find the cause.

    Anonymous

    5 years, 2 months ago

    Rank Math free

    How do I send you my error logs

    Anonymous

    5 years, 2 months ago

    Rank Math free

    Please find the error logs https://drive.google.com/file/d/15RIoiYKOrIMTdPMMW04tJmXgLXmHJHEh/view?usp=drivesdk

    Pratik

    5 years, 2 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Anonymous

    5 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    5 years, 2 months ago

    Rank Math free

    Sir any suggestion?

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello there,

    Apologies for the delay.

    It looks like you forgot to share the link to your website.
    Could you please share this info so that we can check this further?

    We are looking forward to helping you. Thank you.

    Anonymous

    5 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    5 years, 1 month ago

    Rank Math free

    Kindly, help to setup indexing api.

    Todd

    5 years, 1 month ago

    Rank Math free

    Hello,

    Looks like you removed the access and marked the ticket as resolved.

    We are glad you found a solution.

    If you need help with anything else, please open a new support ticket here so we can help.

    We are always here for assistance.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘500 Internal Server Error with Indexing API’ is closed to new replies.