Count of Redirects not updating

#23090
  • Resolved Anonymous

    5 years, 7 months ago

    Rank Math free

    Hello:
    We have over 1200 redirects created since we changed the permalink structure for woo commerce products. Although till the re-direction count reach 1000 it worked fine though the moment it crossed that number the redirect count shows a 1. Although all redirects are shown and working but the count is not updated somehow.

    Regards

    • This topic was modified 5 years, 7 months ago by .
    • This topic was modified 5 years, 7 months ago by .
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  • Michael Davis

    5 years, 7 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    ​​​​​​We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    5 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

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The ticket ‘Count of Redirects not updating’ is closed to new replies.