Rank math not working on page or post

#2185
  • Resolved Anonymous

    6 years ago

    Rank Math free

    The rankmath options for a page or post aren’t displaying, we can only see rank math but it is unable to expand the rankmath settings for the page or post.
    Don’t know if this is due to WPBakery Page builder.

    Your assistance would be greatly appreciated.

    • This topic was modified 6 years ago by .
Viewing 9 replies - 1 through 9 (of 9 total)
  • Michael Davis

    6 years ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    It sounds like there might be a conflict on the page affecting the Rank Math metabox. Please edit the sensitive data section and add some temporary admin access so that I can help further.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous

    6 years ago

    Rank Math free

    I have added the temp login details

    Todd

    6 years ago

    Rank Math free

    Hello,

    We received your username and password but we have not received the URL where we need to login.

    Can you please add that as well?

    Anonymous

    6 years ago

    Rank Math free

    I have added the url

    Michael Davis

    6 years ago

    Rank Math pro

    Hello,

    Thank you for the access.

    My preliminary tests show that this issue is not as a result of a conflict with WP Bakery page builder. It is likely that your theme is enqueing some scripts on the page that is not playing nicely with Rank Math. Would it be okay to deactivate all plugins and modify theme code on your site to isolate the cause of this issue?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    6 years ago

    Rank Math free

    It’s fine you can do so as long as it doesn’t take longer than 10 minutes please.
    And preferably between 12:00 – 06:00 CAT if it is possible.
    Thanks for the help, really appreciate it!

    Michael Davis

    6 years ago

    Rank Math pro

    Hi Baruch,

    Thanks for the patience.

    My tests show that there is a conflict with the Ultranet Core plugin.

    I would suggest that you deactivate this plugin if it is not an essential plugin.

    I hope this info helps.

    Anonymous

    6 years ago

    Rank Math free

    Thanks that’s bad news, because ultranet core is the core of our theme.
    AivahThemes Ultranet Theme is the one we are using.
    How would you suggest we solve this?

    Michael Davis

    6 years ago

    Rank Math pro

    Hello,

    Thank you for the follow up.

    We are more that happy to investigate this from our end. I will pass this on to our dev team so that we can chase this down and identify the root of the conflict.

    We will be in touch as soon as we uncover the cause.

    We appreciate your patience. Thank you.

    ​​​​​​

    RankBot

    5 years, 12 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Rank math not working on page or post’ is closed to new replies.