Update Problems

#20729
  • Resolved Anonymous

    5 years, 8 months ago

    Rank Math free

    I updated mythemeshop Blocks theme to latest version and wordpress to 5.3 and when I did, mobile and desktop version had a warning above header, menu icon didn’t work, and all images disappeared although images only disappeared on mobile. When I deactivated Rank Math they went back to normal but only if I refreshed each page

    • This topic was modified 5 years, 8 months ago by .
Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    5 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am afraid that I cannot reproduce these errors when I activate Rank Math on your site. Could you please test this out from a different browser and if the issue is still reproduced, please share some screenshots on how this looks on your end.

    Looking forward to helping you. Thank you.

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    Anonymous

    5 years, 8 months ago

    Rank Math free

    I tried on Firefox with same result. If you go to my admin page and go to rank math seo analysis you will see a screen shot of mobile. It is the same on desktop.

    Anonymous

    5 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    5 years, 8 months ago

    Rank Math free

    MYTHEMESHOP techs are also working on this

    Michael Davis

    5 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I am still having a hard time reproducing this problem on my end using Firefox, Chrome and a mobile browser but there is an error on the SEO analysis page.
    I have raised this with our dev team for closer investigation and we will be getting back to you in a short while.

    Looking forward to helping you. Thank you.

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    Anonymous

    5 years, 8 months ago

    Rank Math free

    I believe I figured it out hopefully. Since it was a caching problem I took a look at the plugin W3Total. I updated it last week and somehow database and object caching were enabled. As soon as I disabled them everything turned to normal. Thank you so much for looking into it and am glad it wasn’t Rank Math after all. Just a coincidence that it was updated same time as W3Total

    Michael Davis

    5 years, 8 months ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    I am glad that this is now resolved 🙂

    Feel free to contact us should any other issues come up. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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