Error when importing Chinese Charters meta description from Yoast

#18673
  • Resolved Anonymous

    5 years, 8 months ago

    Rank Math free

    When importing meta descriptions with Chinese characters from Yoast settings, the descriptions are not imported and replaced with an ampersand & , and the meta description on the Front end uses a snippet from the page content.

    • This topic was modified 5 years, 8 months ago by .
    • This topic was modified 5 years, 8 months ago by . Reason: edited to remove company name
Viewing 8 replies - 1 through 8 (of 8 total)
  • Michael Davis

    5 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    ​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    5 years, 8 months ago

    Rank Math free

    edited to remove URL

    • This reply was modified 5 years, 8 months ago by .
    • This reply was modified 5 years, 8 months ago by .
    Anonymous

    5 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I have escalated this problem to our developers for closer investigation and we will be getting back to you in a short while.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Pratik

    5 years, 8 months ago

    Hello,

    I couldn’t reproduce this issue on my setup. Please check this screencast: https://i.rankmath.com/ErDVPG

    Can you please add your site’s login access in the Sensitive Data Section so we could check this issue on your site?

    Looking forward to helping you. Thank you.

    Anonymous

    5 years, 8 months ago

    Rank Math free

    Hi Pratik, Sorry I was mistaken. I hadn’t imported yoast data for all my multisites sites, and the ampersand was being pulled in as the excerpt from the post.

    Consider this case closed.

    Michael Davis

    5 years, 8 months ago

    Rank Math pro

    Hi Max,

    Thanks for getting back to us.

    I am glad that you were able to isolate the cause of this problem 🙂

    Feel free to contact us should any other issues come up.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Error when importing Chinese Charters meta description from Yoast’ is closed to new replies.