facing 500 Internal Server Error

#17167
  • Resolved Anonymous

    5 years, 9 months ago

    Rank Math free

    So, Today I had added code in .htacces option using rank math… after that 500 server error occurred… how can I fix this issue… I’m using DigitalOcean hosting.. and I don’t know how to fix this issue in apache…. please solve my problem.. my website is down from 10 hrs…

    • This topic was modified 5 years, 9 months ago by .
    • This topic was modified 5 years, 9 months ago by .
Viewing 3 replies - 1 through 3 (of 3 total)
  • Anonymous

    5 years, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    5 years, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 9 months ago

    Rank Math pro

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    5 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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