Sitemap does not include all / correct urls

#12309
  • Resolved Anonymous

    6 years, 5 months ago

    Rank Math free

    Hi, I noticed the sitemap took a while for google to say success. upon reviewing I saw that it said 3 were indexed and included in sitemap and approx 5 were index but not in sitemap, so when i looked, I saw that the sitemap has the wrong urls. Why is this? Why is the sitemap not showing the correct live urls that are on my pages. How can this be updated.
    Thank you

    • This topic was modified 6 years, 5 months ago by . Reason: temp login access
Viewing 15 replies - 1 through 15 (of 24 total)
1 2
  • Michael Davis

    6 years, 5 months ago

    Rank Math pro

    Hello,

    Thanks for getting in touch with us and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    6 years, 5 months ago

    Rank Math free

    Are you able to direct me as to where I can look for the issue?

    Michael Davis

    6 years, 5 months ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    I would suggest you begin by checking the robots meta assigned to your pages and check whether any of the affected pages has been erroneously set to no index.
    You can also check whether the right sitemap has been submitted to your Google search console. The Rank Math sitemap will be located on domain.com/sitemap_index.xml

    I hope this info helps. Thank you.

    Anonymous

    6 years, 5 months ago

    Rank Math free

    Hi, the pages have index checked not the no index and the robots meta is correct. The correct sitemap is submitted.
    8 urls were found, 3 are indexed and submitted and 5 were excluded and those 5 are the wrong urls

    Thank you

    Anonymous

    6 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    6 years, 5 months ago

    Rank Math pro

    Hi there,

    Thanks for getting back to us.

    Could you please delete the plugin via FTP and then install it afresh to clear any cached local sitemap data?

    Let us know how this goes. Thank you.

    Anonymous

    6 years, 5 months ago

    Rank Math free

    Hi, I did that, the sitemap is still bringing in the wrong url. Can you please assist

    Michael Davis

    6 years, 5 months ago

    Rank Math pro

    Hi there,

    Thanks for the patience.

    We would like to investigate this further but the access token has already expired.
    Please generate a new token so that we can check this issue for you.

    Thank you.

    Anonymous

    6 years, 5 months ago

    Rank Math free

    Hi Michael, please try again. It is active again

    Michael Davis

    6 years, 5 months ago

    Rank Math pro

    Hi there,

    Thanks for the access.

    This is very odd, I have just submitted this to our developers for closer investigations and we will be getting back to you in a short while.

    We appreciate your patience. Thank you.

    Anonymous

    6 years, 5 months ago

    Rank Math free

    Thank you. How long do you think it will take?

    Pratik

    6 years, 5 months ago

    Hello,

    Sorry for not following up quickly and any inconvenience that might have been caused due to that.

    Can you please generate a new login link and add it in the Sensitive Data Section. I’ll get this checked today.

    Looking forward to helping you. Thank you.

    Anonymous

    6 years, 5 months ago

    Rank Math free

    Hi, the sensitive section has been updated with the login. Please let me know. Thank you

    Pratik

    6 years, 5 months ago

    Hello,

    Looks like server cache are enabled on your site. Even after deactivating the Rank Math plugin, I am seeing the meta tags on the frontend.

    Please contact your server team and ask them to disable the server cache.

    Looking forward to helping you. Thank you.

    Anonymous

    6 years, 5 months ago

    Rank Math free

    Hi pratik, it has been off. and hosting has confirmed it has been off.
    Can you continue to investiage why the sitemap is wrong. Thank you

    RankBot

    6 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 24 total)
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The ticket ‘Sitemap does not include all / correct urls’ is closed to new replies.